Frequently asked questions
Data Security
Is my personal data kept in a secure environment?
Absolutely. Learner data is never moved outside of a secured environment for testing or any other reason.
All information is stored on Google Cloud Platform servers as a third-party cloud storage subcontractor and learner data is not hosted on our premises.
Google Cloud Platform is a leading cloud provider, and holds industry best security certifications, such as SOC2/3 and ISO27001, and provides encryption in transit and at rest, without any action required from our clients. All servers are protected by biometric locks and round-the-clock interior and exterior surveillance monitoring. Only authorised personnel have access to the data centre. 24/7/365 onsite staff provides additional protection against unauthorised entry and security breaches.
All information is stored on Google Cloud Platform servers as a third-party cloud storage subcontractor and learner data is not hosted on our premises.
This means that all servers hosting your data are located at Google premises, in different world-class data centers around the world:
● West USA (California)
● Central USA (Iowa)
● East USA (South Carolina, Virginia)
● South America (Brazil/Sao Paolo)
● Central EU (Netherlands, Belgium, Germany)
● Southeast Asia (Singapore)
Google Cloud Platform is a leading cloud provider, and holds industry best security certifications, such as SOC2/3 and ISO27001, and provides encryption in transit and at rest, without any action required from our clients. All servers are protected by biometric locks and round-the-clock interior and exterior surveillance monitoring. Only authorised personnel have access to the data centre. 24/7/365 onsite staff provides additional protection against unauthorised entry and security breaches.
What about my password, how safe is that?
Very safe. All learner passwords are salted and hashed and never stored or transmitted as plain text. If you forget your password it cannot be retrieved, even by our own CEO – the password must be reset by you.
Are my credit card details safe?
We do not store credit card details on our infrastructure. All credit card transactions are
processed using secure encryption on a PCI-Compliant network.
What if my computer gets hacked or compromised?
We do everything we can to secure our systems, but if your computer gets compromised or someone gets into your account, that’s not good for either of us. Therefore,
● We monitor and will automatically suspend accounts for signs of irregular or suspicious login activity.
● Certain changes to your account, such as to your password, will trigger email notifications to our team.
● We monitor accounts and site activity for signs of abuse (both via automatic notifications and human reviewers).
I have found a security issue, what can I do?
We work continuously to make all systems used by our learners secure but modern software is amongst the most complex artifacts ever created by humans and cybersecurity is a moving target.
If you do find any security issues, whether you are a learner or security expert, please reach out to us at security@talisium.com.
If you do find any security issues, whether you are a learner or security expert, please reach out to us at security@talisium.com.
What information do you collect about me?
We collect different types of information so we can deliver the service to you. For more details about this, please refer to our Privacy Policy.
How do we use the information we collect?
There are a few ways in which we use the information we collect. Please refer to our Privacy Policy.
Do you share my information with third parties?
Yes, there are situations in which your information is shared with third parties. Please refer to our Privacy Policy.
What rights do I have in relation to my data?
You may have certain rights with respect to your information as further described in our Privacy Policy.
I have some questions about my privacy, who can I contact?
If you have any questions, comments or complaints about our Privacy Policy, please contact us by email: privacy@talisium.com
General FAQ
What happens when I finish a course?
When you complete a course you can close the window and return to your e-learning dashboard.
Things are not going well, how do I get help?
Click on the link in the footer to contact support and we will be right with you.
Who is Talisium?
Talisium is all about health education with impact. We provide solutions to improve health outcomes and skills development for the global health workforce.
What kind of courses are available?
That depends. Currently, we have more than 6000 online courses available through Talisium and other providers but not all of these may be relevant and available to you. Your content library may be curated to provide you with courses that are relevant to your area of practice and your level of access.
What healthcare e-learning can I access through Talisium?
We provide you with the ability to access and enroll into a wide range of courses covering everything from pain management, paramedic practice, communication skills and conflict resolution through to imaging, dentistry, paediatrics and anaesthesia.
Are the courses relevant to healthcare professionals in my country?
Yes, absolutely.The content, which has been written by leading subject-matter experts, is relevant to healthcare professionals globally. Whilst many of our courses were produced for the UK's NHS and some contain references to NHS practices and country specific legislation, the overall content is relevant to in all healthcare environments worldwide.
Can I do the courses on my smartphone or tablet?
Yes, you can access most of the content from your smartphone or tablet provided you have internet access. Most of the content, and more is being added all of the time, has been developed to be mobile responsive although if you cannot complete a course on your mobile then we recommend trying again on a tablet, laptop or desktop.
When will I get access to my course?
Immediately.
Once you have identified a course you want to complete and clicked on the "Enroll" button you will be able to start the course straight away.
Once you have identified a course you want to complete and clicked on the "Enroll" button you will be able to start the course straight away.
Does Talisium offer face to face events?
We are currently reviewing suitable partners to deliver face to face events.
Where do the courses come from?
The courses available through Talisium come from a wide range of course providers around the world. Our main criteria is that the course provider must be a highly respected, credible and evidence based provider of education content that is relevant to you.
How to tell if the course is right for me?
When you search for a course of interest and click on the course tile or name, you will be taken to an information page where you can see:
- Who provides the course;
- A summary of what the course is about;
- The learning objectives for the course;
- The price to enrol into the course (if any); and
- The course duration.
Can I download the courses and complete them offline?
At this stage all courses require an internet connection.
Do I have to apply for a course?
No. Once you have access to the Talisium Online Learning content library you can search and enrol immediately into any course. If you have chosen the pay as you go option then you will also need to pay before starting the course.
Do I need any prior qualifications or experience?
Our courses and programs have been designed to meet the needs of a broad range of trainees and qualified healthcare professionals. For most courses, we do not ask that you hold certain qualifications or meet certain criteria.
Some courses are aligned to specialist medical curricula so there is a certain level of medical knowledge required in these cases. On the whole, however, the courses and programs are accessible to a broad audience of learners.
Are the programs accredited for continuous professional development (CPD) or continuing medical education (CME)?
Our courses have been developed and are delivered by Talisium's global network of content partners and content providers including universities, medical Royal Colleges and various professional bodies whose work underpins CPD for healthcare professionals. Whilst many of our courses were produced for the UK's NHS, with some containing references to NHS practices and country specific legislation, the overall content is relevant to all healthcare environments worldwide.
Certificates of completion will be available and can be downloaded once a course has been completed. These can be used as evidence of learning for training and CPD/CME purposes. You will need to check with your governing body about CPD standards and requirements.
Unless otherwise stated, certificates issued through Talisium are not qualifications of any formal assessment.
So, I finished my course, how do I get my certificate?
Certificates will be available at the end of your course for downloading and sharing.
Do I get to keep a record of my learning activity?
Will I receive a formal qualification on completion?
Our courses and programs are designed for self-directed learning (unless otherwise indicated) . Healthcare training often requires practical, clinical training and experience alongside this e-learning. So, for this reason, unless otherwise indicated, our courses do not provide a formal qualification.
What happens to my learning history if I cancel my subscription?
If you cancel your subscription and no longer have access to the Talisium Online Learning portal you will need to make arrangements to download copies of your documents to avoid losing your learning history.
I am having technical difficulties using the eLearning, what should I do?
Contact our support team.
Why do my courses take a long time to load?
Some courses might take longer to load than others, this will vary and depend on the device you are using, the connection speed you have and the actual course. Some course pages contain rich and interactive content such as videos which can take longer to load than pages without that type of content.
Please do not click on the redirect link while the course is loading.
How can I provide feedback to Talisium?
You can send an email direct to the Founder and CEO, Tony Brennan. His email is tony@talisium.com
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