How to Handle Patients Questions and Concerns

This micro skills course will assist you with developing the knowledge and skills to respond sensitively to patients’ questions and concerns about advance care planning and handle any misunderstandings.

Delivery Mode
Online - Self Paced
Course Duration
30-60 minutes
Course Type
Yes, on completion
Course Code
Content Provider
Association of Palliative Medicine

What will I learn?

  1. By the end of this session you will be able to:
  2. Identify €˜typical€™ patient questions and concerns about advance care planning and strategies for responding to these
  3. Recognise cues which indicate that the patient is becoming distressed and finding it difficult to cope with what is being discussed
  4. Describe how to draw the advance care planning (ACP) conversation to a close

Course provided in association with


  • This eLearning session is provided by the Content Providers listed above but it does not in any way constitute a qualification or accreditation from them.
  • Certificates provided at the end of each session are issued by Talisium under licence and cannot be used by students to seek membership, fellowship or any other form of recognition by the Content Provider.
  • This micro skills course may contain references to UK laws, regulations, policies and practice guidelines.
  • You should apply the lessons within the context of your local environment.
  • This micro skills course may contain features that are not optimised for mobile devices.