Plan, organise and deliver group-based learning

TALDEL401

This course reflects the roles of individuals delivering training and assessment services in the vocational education and training (VET) sector.
This course (or the skill sets derived from units of competency within it) is also suitable preparation for those engaged in the delivery of training and assessment of competence in a workplace context, as a component of a structured VET program.


Plan assessment activities and processes

TALASS401

This course describes the skills and knowledge required to plan the assessment process, including recognition of prior learning (RPL), in a competency-based assessment system.
It applies to individuals with assessment planning responsibilities.
In planning activities and processes, individuals are required to identify the components of assessment tools, analyse and interpret assessment tools, and develop assessment instruments (also known as assessment tasks) and assessment plans.


Assess competence

TALASS402

This course describes the skills and knowledge required to implement an assessment plan, and gather quality evidence to assess the competence of a candidate using compliant assessment tools.
It applies to teachers, trainers and assessors in enterprises and training organisations (RTOs) and those providing assessment advisory services.


Design and develop learning programs

TALDES401 

This course describes the skills and knowledge required to conceptualise, design, develop and review learning programs to meet an identified need for a group of learners. The unit addresses the skills and knowledge needed to identify the parameters of a learning program, determine its design, outline the content, and review its effectiveness.
It applies to trainers or facilitators who work under limited supervision to design, or develop, learning programs that are discrete, and provide a planned learning approach that relates to specific learning and training needs, or part of the learning design for a qualification.


Participate in assessment validation

TALASS403 

This course describes the skills and knowledge required to participate in an assessment validation process.
It applies to assessors and workplace supervisors with assessment validation responsibilities participating in, but not necessarily leading, the process.


Facilitate Continuous Improvement

TALMGT516 

This course describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives.
At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.


Show leadership in the workplace

TALMGT401

This course describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation's standards and values.


Lead and manage organisational change

TALINN601 

This course describes skills and knowledge required to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies.It applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area.The course takes a structured approach to change management and applies to people with considerable work experience and organisational knowledge.


Manage people performance

TALMGT502

This course describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.  The course makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.


Develop and use emotional intelligence

TALLDR501

This course covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.


Lead and manage effective workplace relationships

TALLDR502

This course describes the skills and knowledge required to lead and manage effective workplace relationships.
It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity.
At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.


Lead and manage team effectiveness

TALWOR502

This course describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.


Communicate with influence

TALLDR503

This course describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.


Lead effective workplace relationships

TALLDR402 

This course defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
This course applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.
At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.


Manage Meetings

TALADM502

This course describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.


Develop and manage performance management processes

TALHRM512

This course describes the skills and knowledge required to develop and facilitate implementation of performance management processes and to coordinate individual or group learning and development to encourage effective employee performance.
This course applies to individuals who are authorised to establish effective performance management processes for an organisation and who may have staff reporting to them.


Lead team effectiveness

TALLDR403

This course defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams.Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.


Promote innovation in a team environment

TALINN301

This course describes the skills and knowledge required to be an effective and proactive member of an innovative team.
It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.


Implement Continuous Improvement

TALMGT403

This course describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.It applies to managers who have an active role in implementing the continuous improvement process to achieve the organisation's objectives. Their position is closely associated with the creation and delivery of products and services which means that they have an important role in influencing the ongoing development of the organisation.At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.


Work with diverse people

TALDIV001

This course describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
This course applies to all workers.


Work legally and ethically

TALLEG001

This course describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
This course applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities.


Review human resources functions

TALHRM404

This course describes the skills and knowledge required to undertake research that supports work across a range of human resource functional areas.
It applies to individuals who require a broad understanding of human resource functions, associated policy frameworks and the administrative requirements to support these functions and policies.


Develop teams and individuals 

TALLED401

This course describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.
It applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.


Develop workplace policy and procedures for sustainability

TALSUS501

This course describes the skills and knowledge required to develop and implement a workplace sustainability policy and to modify the policy to suit changed circumstances.
It applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces and engage with a range of relevant stakeholders and specialists.


Contribute to implementing emergency procedures

TALWHS510

This course describes the skills and knowledge required to contribute to the implementation of planning and response procedures for emergencies. The focus is on implementation of procedures already developed for short-term emergency responses. It assumes that expert advice will be available in identifying potential emergencies and in formulating response plans.
This course applies to individuals with supervisory responsibilities for managing work health and safety (WHS) in the workplace who contribute to the implementation of procedures for responding to emergencies. These people will work in a range of WHS roles across all industries and who apply a substantial knowledge base and well-developed skills in a wide variety of WHS contexts.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace.

Incorporate digital solutions into plans and practices

TALMGT519

This course defines the skills, knowledge and outcomes required to implement digital solutions into organisational processes and practices. It covers identifying and evaluating opportunities, accessing technological expertise, and managing the changes associated with new technology.
It applies to leaders and managers where the application of digital solutions can improve workplace innovation and productivity.


Recognise and respond to crisis situations

TALCCS019

This course describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
This course applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.


Mentor in the workplace

TALDEL404 

This course describes the skills and knowledge required to establish and develop a professional mentoring relationship with an individual in a workplace.
It applies to workplace supervisors or other work colleagues who work under limited supervision and who have responsibility for mentoring one or more individuals in the workplace. This may include, but is not limited to, those who mentor an apprentice or trainee employed by, or undertaking a work placement within, an organisation.


Contribute to WHS issue resolution

TALWHS305

This course describes the skills and knowledge required to contribute to work health and safety (WHS) issue-resolution processes, and to communicate their outcomes.
It applies to individuals who contribute to the resolution of WHS issues in the workplace as part of their WHS responsibilities which are in addition to their main duties.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace. 

Identify, prevent and report potential workplace emergency situations

TALWER001B

This course covers the competency required to identify and prevent the development of workplace emergency situations, or to minimise their consequences, and to report if emergency protection systems, emergency control equipment and evacuation systems are compromised.
For this course the term workplace is defined as the area encompassed by an individual's responsibilities. All aspects of the course must be undertaken in line with legislative requirements, workplace policies and procedures, and accepted safe practices.

This course:
1. has been developed to cover the broad range of emergencies and workplaces as considered in Australian Standard 37452002
2. covers the work required before the emergency services or specialist response team arrives
3. does not cover the specific use of equipment to prevent workplace emergency situations

Provide first aid

TALAID003

This course describes the skills and knowledge required to provide a first aid response to a casualty. The course applies to all workers who may be required to provide a first aid response in a range of situations, including community and workplace settings.


Work effectively with diversity

TALDIV301

This course describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.
It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.


Contribute to effective workplace relationships

TALFLM303

This course describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation.
This course applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation.


Assist with responding to incidents

TALWHS406

This course describes the skills and knowledge required to assist with actions and activities performed in response to work health and safety (WHS) incidents which includes accidents.
It applies to individuals who work under supervision and use some discretion and judgement to respond to incidents within their level of responsibility.
The course applies to people who work in a broad range of WHS roles across all industries.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace. 

Ensure workplace emergency prevention procedures, systems and processes are implemented

TALWER002B

This course covers the competency required to implement workplace emergency prevention procedures within a workplace or a defined group of workplaces.
The person undertaking this work may be supervising some people in the workplace. All aspects of the unit must be undertaken in line with legislative requirements, workplace policies and procedures, and accepted safe practices.
This course has been developed to cover the broad range of emergencies and workplaces as considered in Australian Standard 3745—2010.
 
This course applies to employees in the workplace within all industries and in all contexts.
This course places responsibility on individual employees in the workplace to implement workplace emergency prevention procedures, systems and processes; coordinate workplace emergency prevention inspections; review and report on workplace procedures; and undertake routine hazard analysis consistent with job function.
The knowledge and skills gained through the completion of this unit may be applied by employees across all industries.


Contribute to work-related health and safety measures and initiatives

TALWHS410

This course describes the skills and knowledge required to manage the identification, review, development, implementation and evaluation of effective participation and consultation processes as an integral part of managing work health and safety (WHS).
It applies to individuals with responsibility for enabling people to be consulted about, and to participate in, WHS management and decision making across the organisation. These individuals will work in a range of WHS roles across all industries and apply a substantial knowledge base and well developed skills in a wide variety of WHS contexts.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace.

Manage effective WHS consultation and participation processes

TALWHS502

This course describes the skills and knowledge required to manage the identification, review, development, implementation and evaluation of effective participation and consultation processes as an integral part of managing work health and safety (WHS).
It applies to individuals with responsibility for enabling people to be consulted about, and to participate in, WHS management and decision making across the organisation. These individuals will work in a range of WHS roles across all industries and apply a substantial knowledge base and well developed skills in a wide variety of WHS contexts.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace

Contribute to the systematic management of WHS risk

TALWHS503

This course describes the skills and knowledge required to contribute to the systematic management of work health and safety (WHS) risk.
It applies to individuals who provide specialised knowledge, systematic approaches and guidance to a range of personnel.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace. 

Manage WHS risks

TALWHS504

This course describes the skills and knowledge required to conduct work health and safety (WHS) risk management processes.
It applies to individuals who manage WHS risks, based on the organisation’s WHS management system (WHSMS), WHS information system (WHSIS) and risk-management approach (as covered in the course Contribute to the systematic management of WHS risk). These individuals will work in a range of WHS roles across all industries and apply a substantial knowledge base and well-developed skills in a wide variety of WHS contexts.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace.

Contribute to developing, implementing and maintaining WHS management systems

TALWHS506

This course describes the skills and knowledge required to contribute to the development, implementation and maintenance of elements of a work health and safety management system (WHSMS).
It applies to individuals with organisational responsibilities for contributing to tasks in relation to elements of a WHSMS appropriate to the nature and scale of the organisation and its work health and safety (WHS) risks. These people will work in a range of WHS roles across all industries and will apply a substantial knowledge base and well-developed skills in a wide variety of WHS contexts.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace. 

Manage personal stressors in the work environment

TALWHS006

This course describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
This course applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.


Maintain work health and safety

TALWHS003

This course describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.
This course applies to workers who have a key role in maintaining WHS in an organisation, including duty of care for other workers.


Manage work health and safety

TALWHS004

This course describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.
This course applies to workers who have responsibility for WHS as part of their role.