Research and apply evidence to practice
This course describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work.This course applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.
Reflect on and improve own professional practice
This course describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This course applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Communicate and work in health or community services
This course describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This course applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
Work with diverse people
This course describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
This course applies to all workers.
Work legally and ethically
This course describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
This course applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities.
Work Effectively with Others
This course describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.
Manage personal stressors in the work environment
This course describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
This course applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
Manage legal and ethical compliance
This course describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.
This course applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Participate in WHS processes
This course specifies the workplace performance required for an entry level worker to participate in work health and safety (WHS) processes in the workplace in order to ensure their own health and safety at work as well as that of others in the workplace who may be affected by their actions
Develop and maintain networks and collaborative partnerships
This course describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.
This course applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.
Work collaboratively with the care network and other services
This course describes the skills knowledge required to work collaboratively with the care network and other potential services for a person with mental illness. This work provides a recovery oriented practice approach, involving a variety of health and community service professionals working collaboratively with the person and their care network.
This course applies to work with people living with mental illness in a range of community services work contexts.
Manage work health and safety
This course describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.
This course applies to workers who have responsibility for WHS as part of their role.
Develop and use emotional intelligence
This course covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
Mentor in the workplace
This course describes the skills and knowledge required to establish and develop a professional mentoring relationship with an individual in a workplace.
It applies to workplace supervisors or other work colleagues who work under limited supervision and who have responsibility for mentoring one or more individuals in the workplace. This may include, but is not limited to, those who mentor an apprentice or trainee employed by, or undertaking a work placement within, an organisation.
Show social and cultural sensitivity
This course describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
Communicate with influence
This course describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
This course describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.
Develop and manage performance management processes
This course describes the skills and knowledge required to develop and facilitate implementation of performance management processes and to coordinate individual or group learning and development to encourage effective employee performance.
This course applies to individuals who are authorised to establish effective performance management processes for an organisation and who may have staff reporting to them.
Interpret market trends and developments
This course describes the skills and knowledge required to conduct an analysis of market data in order to determine organisational and competitor business performance and to prepare market and business forecasts. The information assists in developing an organisation’s marketing plan and to determine the current or potential future success of marketing strategies.
This course applies to marketing professionals who use statistical techniques to analyse organisational and competitor marketing performance and to interpret new and emerging trends when forecasting future business needs.
Build international business networks
This course describes the skills and knowledge required to build international business networks that benefit the business and its clients in a culturally appropriate way.
It applies to individuals with managerial responsibility for setting up, maintaining and reviewing participation in international business networks.