Assist with planning and evaluating meals and menus to meet recommended dietary guidelines
This course describes the skills and knowledge required to assist with the planning and evaluating appropriate meals and menus based on the Australian Dietary Guidelines, and other dietary guidelines, in consultation with a dietitian to meet the nutritional needs of individuals within client groups. It involves the selection and planning of balanced meals, general menu planning principles and the development and evaluation of menus.
This course applies to allied health assistants and should be performed under the direction and supervision (direct, indirect or remote) of a dietitian. Individuals will take responsibility for their own outputs and may participate in work teams. A range of well developed skills and some discretion and judgement is required of workers.
Follow basic food safety practices
This course describes the skills and knowledge required to comply with personal hygiene, maintain food safety, contribute to cleanliness of food handling areas and dispose of food.
This course applies to food services workers who work under supervision and within defined guidelines.
Work with diverse people
This course describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
This course applies to all workers.
Recognise healthy body systems
This course describes the skills and knowledge required to work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body.
This course applies to any worker who needs to use and interpret information that includes references to client anatomy and physiology.
Communicate and work in health or community services
This course describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
Participate in WHS processes
This course specifies the workplace performance required for an entry level worker to participate in work health and safety (WHS) processes in the workplace in order to ensure their own health and safety at work as well as that of others in the workplace who may be affected by their actions
Assist with an allied health program
This course describes the skills and knowledge required to provide basic assistance to an allied health professional.
This course applies to allied health assistants working in a health or community context. Depending on the setting, work may include following treatment plans for therapeutic interventions and/or conducting programs under the regular (direct, indirect or remote) supervision of an allied health professional.
Provide cardiopulmonary resuscitation
This course describes the skills and knowledge required to perform cardiopulmonary resuscitation (CPR) in line with the Australian Resuscitation Council (ARC) Guidelines.
This course applies to all workers who may be required to provide CPR, in a range of situations, including community and workplace settings.
Work Effectively with Others
This course describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.
Manage personal stressors in the work environment
This course describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
This course applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
Facilitate individual service planning and delivery
This course describes the skills and knowledge required to contribute to the development, implementation and review of individualised support.
This course applies to workers in a range of community services and service delivery contexts. Work will involve collaborating with the person requiring support and other people involved in the support network. Service needs may be complex or multiple."
Reflect on and improve own professional practice
This course describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.
This course applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Manage work health and safety
This course describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.
This course applies to workers who have responsibility for WHS as part of their role.
Conduct manual tasks safely
This course describes the skills and knowledge required to recognise potentially hazardous manual tasks, and then to prepare for and complete those tasks in a safe manner.
This course applies to all workers involved in manual handling tasks.
Develop and use emotional intelligence
This course covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
Maintain high standard of client service
This course describes skills and knowledge for care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service
This course applies to work in a range of health settings where health services are provided with direct client contact involved
Work performed requires a range of well-developed skills where some discretion and judgement is required
Individuals will take responsibility for their own outputs and limited responsibility for the output of others
Show social and cultural sensitivity
This course describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.