Work with diverse people

TALDIV001

This course describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
This course applies to all workers.


Show social and cultural sensitivity

TALCOM002

This course describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.


Communicate and work in health or community services

TALCOM005

This course describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This course applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.


Work legally and ethically

TALLEG001

This course describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
This course applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities.


Work Effectively with Others

TALWOR203

This course describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.


Manage personal stressors in the work environment

TALWHS006

This course describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
This course applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.


Facilitate the interests and rights of clients 

TALADV001

This course describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
This course applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.


Develop and maintain networks and collaborative partnerships

TALPRP001

This course describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.
This course applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.


Promote Aboriginal and/or Torres Strait Islander cultural safety

TALDIV002

The course describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
This course applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.


Work collaboratively with the care network and other services

TALMHS004

This course describes the skills knowledge required to work collaboratively with the care network and other potential services for a person with mental illness. This work provides a recovery oriented practice approach, involving a variety of health and community service professionals working collaboratively with the person and their care network.
This course applies to work with people living with mental illness in a range of community services work contexts.


Assess and promote social, emotional and physical wellbeing

TALMHS011

This course describes the skills and knowledge required to work collaboratively with individuals to assess, promote and review all aspects of wellbeing.
This course applies to work with people living with mental illness in a range of community services work contexts.


Research and apply evidence to practice

TALPOL003

This course describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work.
This course applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.


Reflect on and improve own professional practice

TALPRP003

This course describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.
This course applies to workers in all industry sectors who take pro-active responsibility for their own professional development.


Develop and use emotional intelligence

TALLDR501

This course covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.


Support community participation and inclusion

TALDIS322A

This course describes the knowledge and skills required by the worker to maximise the participation of a person with a disability into various community settings, functions and activities to enhance their psychosocial well being and lifestyle


Maintain high standard of client service

TALCSD201D

This course describes skills and knowledge for care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service
This course applies to work in a range of health settings where health services are provided with direct client contact involved
Work performed requires a range of well-developed skills where some discretion and judgement is required

Individuals will take responsibility for their own outputs and limited responsibility for the output of others