Work in trauma informed ways

This micro skills course describes the skills and knowledge required to promote trauma informed care, and to develop strategies to address people€™s specific trauma needs. Trauma informed care involves providing services that are informed by the knowledge and understanding of the impact of trauma, in particular interpersonal violence and varying service practice to reduce the likelihood of re-traumatisation. This micro skills course applies to work with people with mental illness in a range of community services work contexts.

Delivery Mode
Workplace and On-Campus
Course Duration
30-60 minutes
Course Type
Yes, on completion
Course Code
Content Provider

What will I learn?

  1. Apply the key principles and practices of trauma informed care in all work
  2. Develop strong safe relationships and environments that promote a sense of safety, trust, choice and control
  3. Empathically and sensitively, acknowledge and respond to disclosures of past and current trauma or abuse
  4. Respond to current distress in ways that reflect an understanding of the impacts of trauma
  5. Jointly identify the person’s strengths, resilience and range of strategies used to cope with and manage the impact of trauma
  6. Communicate information about the impact of trauma to people in a culturally and age sensitive way
  7. Work with the person to identify the impact of trauma in the development of mental health issues
  8. Collaboratively identify and develop strategies to eliminate, minimise and/or manage potential triggers to traumatisation and re-traumatisation in relation to service provision
  9. Collaboratively record and complete required documentation in ways that minimise likelihood of re-traumatisation


  • This skills course may contain references to Australian laws, regulations, policies and practice guidelines.
  • You should apply the lessons within the context of your local environment.
  • This skills course may not be available in your country.
  • This skills course is delivered by a certified Talisium trainer and assessor in your workplace and requires active student participation including practical skills demonstrations for assessment.