Maintain safety in practice

This micro skills course describes the skills and knowledge required to promote trauma informed care, and to develop strategies to address people€™s specific trauma needs. Trauma informed care involves providing services that are informed by the knowledge and understanding of the impact of trauma, in particular interpersonal violence and varying service practice to reduce the likelihood of re-traumatisation. This micro skills course applies to work with people with mental illness in a range of community services work contexts.

Delivery Mode
Workplace and On-Campus
Course Duration
30-60 minutes
Course Type
Yes, on completion
Course Code
Content Provider

What will I learn?

  1. Take appropriate action to ensure safety
  2. Acknowledge limits of own abilities and make referrals as appropriate
  3. Proactively review programs, services and plans to minimise potential issues or incidents
  4. Defuse, and de-escalate potential incidents by implementing individual plans or service procedures
  5. Respond and communicate effectively and sensitively to people in distress
  6. Resolve conflicts using conflict resolution and negotiation skills
  7. Identify emergency situations and seek assistance according the needs of all those involved
  8. Implement self care practices including reflection, supervision and debriefing


  • This skills course may contain references to Australian laws, regulations, policies and practice guidelines.
  • You should apply the lessons within the context of your local environment.
  • This skills course may not be available in your country.
  • This skills course is delivered by a certified Talisium trainer and assessor in your workplace and requires active student participation including practical skills demonstrations for assessment.

What should I know before commencing this?

Work in trauma informed ways. Develop strategies to address people’s specific trauma needs. Promote trauma informed practices.