Identify the person€™s issues that may contribute to complexity

This micro skills course describes the skills and knowledge required to identify and respond to issues of complexity when supporting people living with mental illness and their care networks. The micro skills course is based on a strengths-based approach and acknowledges that complexity is not a characteristic of an individual. Complexity may be impacted by a range of interactions between the worker, the organisation and the environmental context. This micro skills course applies to work with people living with mental illness in a range of community services work contexts.

Delivery Mode
Workplace and On-Campus
Course Duration
30-60 minutes
Course Type
Yes, on completion
Course Code
Content Provider

What will I learn?

  1. Invite the person to share their life experience, values, hopes, expectations and needs
  2. Respond sensitively and warmly and exchange information with the person to assist in facilitating understanding of issues and establish rapport
  3. Identify with the person the breadth of issues they are facing and any associated or impacting factors
  4. Listen actively to ensure experiences are heard to support exploration and validation of issues raised
  5. Engage in collaborative record keeping and ongoing consent


  • This skills course may contain references to Australian laws, regulations, policies and practice guidelines.
  • You should apply the lessons within the context of your local environment.
  • This skills course may not be available in your country.
  • This skills course is delivered by a certified Talisium trainer and assessor in your workplace and requires active student participation including practical skills demonstrations for assessment.