Dealing with Challenging Relatives

This micro skills course examines the impact that relatives can have on interactions between patients and professionals in end of life care. It explores methods of managing situations where relatives may be seen as challenging.

Delivery Mode
Online - Self Paced
Course Duration
30-60 minutes
Course Type
Yes, on completion
Course Code
Content Provider
Association of Palliative Medicine

What will I learn?

By the end of this session you will be able to:

  1. Outline the impact of a patient’s terminal illness on those close to them
  2. Identify ways in which relatives may try to control or influence interactions between a patient and a professional in end of life situations;
  3. Recognise the consequences of relatives trying to control or influence discussions between patients and professionals;
  4. Review the legal position of relatives’ rights to involvement and information in end of life patient care;
  5. Identify key communication skills required to best meet the needs of patients and relatives in situations involving challenging relatives;
  6. Apply best practice in sharing information and involving relatives in decisions about end of life care

Course provided in association with


  • This eLearning session is provided by the Content Providers listed above but it does not in any way constitute a qualification or accreditation from them.
  • Certificates provided at the end of each session are issued by Talisium under licence and cannot be used by students to seek membership, fellowship or any other form of recognition by the Content Provider.
  • This micro skills course may contain references to UK laws, regulations, policies and practice guidelines.
  • You should apply the lessons within the context of your local environment.
  • This micro skills course may contain features that are not optimised for mobile devices.