Coordinate and negotiate recovery oriented service

This micro skills course describes the skills and knowledge required to identify and respond to issues of complexity when supporting people living with mental illness and their care networks. The micro skills course is based on a strengths-based approach and acknowledges that complexity is not a characteristic of an individual. Complexity may be impacted by a range of interactions between the worker, the organisation and the environmental context. This micro skills course applies to work with people living with mental illness in a range of community services work contexts.

Delivery Mode
Workplace and On-Campus
Course Duration
30-60 minutes
Course Type
Yes, on completion
Course Code
Content Provider

What will I learn?

  1. Establish, expand and maintain partnerships and support networks to meet the persons needs and create sustainable service pathways
  2. Work effectively with colleagues, and partner organisations to integrate any existing service provision
  3. Create supportive and collaborative partnerships with carers, family, friends and community supports
  4. Collect, review and maintain information on local community services and supports, and share and engage in knowledge exchange
  5. Use outcomes measures and feedback to ensure the person€™s needs are being met by contributing services and natural supports
  6. Continually utilise a range of strategies to actively inspire and foster the person€™s ongoing development
  7. Proactively respond to support and service gaps both internally and externally
  8. Proactively and consistently follow up with the person and gather feedback about service provision


  • This skills course may contain references to Australian laws, regulations, policies and practice guidelines.
  • You should apply the lessons within the context of your local environment.
  • This skills course may not be available in your country.
  • This skills course is delivered by a certified Talisium trainer and assessor in your workplace and requires active student participation including practical skills demonstrations for assessment.

What should I know before commencing this?

Identify the person€™s issues that may contribute to complexity. Identify worker or service issues that may affect your capacity to work with the person. Identify environmental issues that may contribute to the complexity. Work collaboratively to prioritise needs and develop self-determined directions.