Course Information

Purpose

Target Audience

Course Structure

Certificate

Prerequisites

CPD

Why should I take this course?

This micro skills course from the Royal College of General Practitioners is designed to enhance communication skills when dealing with a patient who may not speak English fluently and may require the services of a professional interpreter.

Are the programs accredited for continuous professional development (CPD) or continuing medical education (CME)?

Our courses have been developed and are delivered by Talisium's global network of content providers including universities and various professional bodies whose work underpins CPD for healthcare professionals.

Certificates of completion will be available and can be downloaded once a course has been completed. These can be used as evidence of learning for training and CPD purposes. You will need to check with your governing body about CPD standards and requirements.

Unless otherwise stated, certificates issued through Talisium are not qualifications of any formal assessment.

Do I need any prior qualifications or experience?

Our courses and programs have been designed to meet the needs of a broad range of trainees and qualified healthcare professionals. For most courses, we do not ask that you hold certain qualifications or meet certain criteria.

Some courses are aligned to specialist medical curricula so there is a certain level of medical knowledge required in these cases. On the whole, however, the courses and programs are accessible to a broad audience of learners.

Validate your learning

Each participant receives a certificate upon course completion.

What you can expect

A 30 minute eLearning course containing interactive content and activities.

This course is ideal for

All health professionals.

Overview

Here is what you will cover in
this course

Identify poor and effective practice when working with a professional interpreter

Develop skills in communicating through a professional interpreter

Explore alternative methods of communicating when an interpreter is not available

Do not miss!

Accessibility Help

Conformance Statement for e-LfH

Our complete Accessibility Conformance Statement can be found on our website.

Accessible Style

We make efforts to support users of different forms of assistive technology (AT) by providing assistive text, subtitles and captions in our e-learning sessions, where appropriate. We also provide a high contrast version of our e-learning sessions for users with vision disabilities. This style can be enabled and disabled by selecting this icon Use high contrast stylesheet in the footer of the session.

Selecting the high contrast style switches off many colour options, making most of the content black and white. Alternative versions of some content is also provided, for instance where it would otherwise be difficult for users with visual impairments or for those users not using a mouse device.

e-Learning for Healthcare's aim is to make this e-learning session as usable and accessible as possible. Please contact us if you require further help, if you have any feedback, or if you would like to report any difficulties.

Changing the text size and zoom level

Many web browsers, and other user agents, have built-in functionality that allows you to zoom in and out of the e-learning session. This allows you to make text and images in the session larger or smaller.

Internet Explorer (PC) - Select the CTRL key and "+" (plus) to zoom in. Select the CTRL key and "-" (minus) to zoom out. Select CTRL + 0 to return to the default size.
Firefox (PC) - Select the CTRL key and "+" (plus) to zoom in. Select the CTRL key and "-" (minus) to zoom out. Select CTRL + 0 to return to the default size.
Chrome (PC) - Select the CTRL key and "+" (plus) to zoom in. Select the CTRL key and "-" (minus) to zoom out. Select CTRL + 0 to return to the default size.
Safari (Mac OS X) - Select the Command (cmd or Apple) key and "+" (plus) to zoom in. Select the Command (cmd or Apple) key and "-" (minus) to zoom out.
Safari (iOS) - This is for Safari running on devices such as the iPad and iPhone. Place your index finder and thumb on the screen of the device, leaving only a small amount of space between and them. Keeping your fingers on the screen, move them apart slowly, increasing the space between them. As you move your fingers you will zoom into the page. To zoom out, do the opposite and move your index finger and thumb towards each other until they meet.

Access Keys

Access keys let you navigate around the e-learning session without using a mouse or other pointing device.

Table of Access Keys Used

Access keys are intended to provide an alternative form of navigation by using keyboard shortcuts. Please note that only numeric keys have been used in this e-learning session, in an effort to provide the alternative navigtation while not conflicting with any other software that may use access keys or any access keys already defined by the user themselves.

Some assistive technology tools such as the IBM HomePage Reader and WindowEyes already make use of the alt+[access key] combinations. As such, users of these tools may not be able to use some of these access keys.

0 - open this Access Keys Help page (this page). This web page opens in a new window.
1 - go to the first page of this e-learning session.
2 - skip to main content of current page.
3 - open the menu.
4 - go to the previous page in current session.
5 - go to the next page in current session.
6 - go to the help and support on the e-Learning for Healthcare website. This web page opens in a new window.

How to use Access Keys in your Browser

Internet Explorer 8 and above (PC)- Hold down the ALT key and the access key. In some cases you may find that you need to hold down the ALT key with the access key and then release both keys and press ENTER.
Chrome (PC) - Hold down the ALT key and the access key. In some cases you may find that you need to hold down SHIFT+ALT and the access key.
Chrome (Mac) - Hold down the CTRL+Option (opt) key and the access key.
Firefox (PC) - Hold down the SHIFT+ALT keys and the access key
Safari (Mac) - Hold down the CTRL key and the access key

Communicating with Patients who Speak Little or No English

Royal College of General Practitioners