Communicate in Complex Situations to Support Health Care
This online Short Course looks at the skills and knowledge required to effectively communicate with patients, colleagues and health providers in complex situations using verbal and nonverbal interactions. It requires workers to address these significant challenges in the context of providing a healthcare service.
What will I learn?
- Understand the process of communicating effectively with patients and colleagues
- Understand the use of effective communication techniques
- Understand how to convey and receive information using several modes of communication
Undertaking this course enables students to meet their Continuing Professional Development obligations and industry update requirements in their profession. Upon successful completion of the course, students will be awarded Continuing Professional Development (CPD) hours and a CQUniversity Certificate of Completion.