Provide first aid

TALAID003

This course describes the skills and knowledge required to provide a first aid response to a casualty. The course applies to all workers who may be required to provide a first aid response in a range of situations, including community and workplace settings.


Lead effective workplace relationships

TALLDR402 

This course defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
This course applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.
At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.


Promote innovation in a team environment

TALINN301

This course describes the skills and knowledge required to be an effective and proactive member of an innovative team.It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.


Work with diverse people

TALDIV001

This course describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
This course applies to all workers.


Recognise healthy body systems

TALAAP001

This course describes the skills and knowledge required to work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body.
This course applies to any worker who needs to use and interpret information that includes references to client anatomy and physiology.


Communicate and work in health or community services

TALCOM005

This course describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.


Provide advanced first aid

TALAID006

This course describes the skills and knowledge required to provide an advanced first aid response, including management of the incident and other first aiders, until the arrival of medical or other assistance.The course applies to workers who may be required to provide, coordinate and manage a first aid response across a range of complex situations, including community and workplace settings.


Interpret and apply medical terminology appropriately

TALMED301

This course describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.It applies to individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgment using appropriate knowledge to provide technical advice and support to a team.


Confirm physical health status

TALAAP002

This course describes the skills and knowledge required to obtain and interpret information about client health status and to check a client’s physical health. It requires a detailed knowledge of anatomy and physiology.
This course applies to individuals working directly with clients and who assist in the provision of health care services. Some disciplines may be subject to local regulatory determination regarding delegation and supervision.


Manage legal and ethical compliance

TALLEG003

This course describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.
This course applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.


Participate in WHS processes

TALWHS200A

This course specifies the workplace performance required for an entry level worker to participate in work health and safety (WHS) processes in the workplace in order to ensure their own health and safety at work as well as that of others in the workplace who may be affected by their actions


Assist with an allied health program

TALAHA001

This course describes the skills and knowledge required to provide basic assistance to an allied health professional.
This course applies to allied health assistants working in a health or community context. Depending on the setting, work may include following treatment plans for therapeutic interventions and/or conducting programs under the regular (direct, indirect or remote) supervision of an allied health professional.


Assist with planning and evaluating meals and menus to meet recommended dietary guidelines

TALAHA018

This course describes the skills and knowledge required to assist with the planning and evaluating appropriate meals and menus based on the Australian Dietary Guidelines, and other dietary guidelines, in consultation with a dietitian to meet the nutritional needs of individuals within client groups. It involves the selection and planning of balanced meals, general menu planning principles and the development and evaluation of menus.
This course applies to allied health assistants and should be performed under the direction and supervision (direct, indirect or remote) of a dietitian. Individuals will take responsibility for their own outputs and may participate in work teams. A range of well developed skills and some discretion and judgement is required of workers.


Provide basic emergency life support

TALAID002

This course describes the skills and knowledge required to recognise and respond to life-threatening emergencies in line with the Australian Resuscitation Council (ARC) Guidelines.
This course applies to all workers who may be required to provide an emergency response in a range of situations, including community and workplace settings.


Provide cardiopulmonary resuscitation

TALAID001

This course describes the skills and knowledge required to perform cardiopulmonary resuscitation (CPR) in line with the Australian Resuscitation Council (ARC) Guidelines.
This course applies to all workers who may be required to provide CPR, in a range of situations, including community and workplace settings.


Follow basic food safety practices

TALFSE001

This course describes the skills and knowledge required to comply with personal hygiene, maintain food safety, contribute to cleanliness of food handling areas and dispose of food.
This course applies to food services workers who work under supervision and within defined guidelines.


Identify, prevent and report potential workplace emergency situations

TALWER001B

This course covers the competency required to identify and prevent the development of workplace emergency situations, or to minimise their consequences, and to report if emergency protection systems, emergency control equipment and evacuation systems are compromised.
For this course the term workplace is defined as the area encompassed by an individual's responsibilities. All aspects of the course must be undertaken in line with legislative requirements, workplace policies and procedures, and accepted safe practices.

This course:
1. has been developed to cover the broad range of emergencies and workplaces as considered in Australian Standard 37452002
2. covers the work required before the emergency services or specialist response team arrives
3. does not cover the specific use of equipment to prevent workplace emergency situations

Comply with infection prevention and control policies and procedures

TALINF001

This course describes the skills and knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks.
This course applies to individuals working in health and direct client care contexts.


Follow safe work practices for direct client care

TALWHS002

This course describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
This course applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, in both centre-based and home-based service provision.


Work legally and ethically

TALLEG001

This course describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
This course applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities.


Assist clients with medication

TALHPS006

This course describes the skills and knowledge required to prepare for and provide medication assistance, and complete medication documentation. It also involves supporting a client to self-administer medication.
This course applies to community services and health workers with authority in their local jurisdiction to assist with the administration of medication.


Work Effectively with Others

TALWOR203

This course describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.


Manage personal stressors in the work environment

TALWHS006

This course describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
This course applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.


Support independence and wellbeing

TALCCS023

This course describes the skills and knowledge required to provide individualised services in ways that support independence, as well as, physical and emotional wellbeing.
This course applies to workers in a range of community services contexts who provide frontline support services within the context of an established individualised plan.


Facilitate the empowerment of older people

TALAGE001

This course describes the skills and knowledge required to respond to the goals and aspirations of older people and provide support services in a manner that focuses on improving health outcomes and quality of life, using a person-centred approach.
This course applies to support workers in residential or community contexts.


Provide support to people living with dementia

TALAGE005

This course describes the skills and knowledge required to provide person-centred care and support to people living with dementia. It involves following and contributing to an established individual plan.
This course applies to workers in a residential or community context, including family homes. Work performed requires some discretion and judgement and may be carried out under regular direct or indirect supervision.


Meet personal support needs

TALCCS011

This course describes the skills and knowledge required to determine and respond to an individual’s physical personal support needs and to support activities of daily living.
This course applies to workers who provide support to people according to an established individualised plan in any community services context. Work performed requires some discretion and judgement and may be carried out under regular direct or indirect supervision.


Facilitate the interests and rights of clients 

TALADV001

This course describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
This course applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.


Coordinate services for older people

TALAGE003

This course describes the skills and knowledge to provide services to an older person. It involves following and contributing to an established individual plan.
This course applies to workers in a residential or community context, or those in personal care or support services that work with older people. Work performed requires some discretion and judgement and is carried out under regular direct or indirect supervision.


Implement interventions with older people at risk

TALAGE004

This course describes the skills and knowledge required to work in partnership with older people and their carers to implement interventions in the context of an individualised plan to reduce risk.
This course applies to support workers in a residential or community context. Work performed requires a range of well developed skills where some discretion and judgement is required. Workers will take responsibility for their own outputs under direct or indirect supervision.


Facilitate individual service planning and delivery

TALCCS006

This course describes the skills and knowledge required to contribute to the development, implementation and review of individualised support.
This course applies to workers in a range of community services and service delivery contexts. Work will involve collaborating with the person requiring support and other people involved in the support network. Service needs may be complex or multiple."


Support relationships with carers and families

TALCCS025

This course describes the skills and knowledge required to work positively with the carers and families of people using the service based on an understanding of their support needs.
This course applies to workers across a range of community services contexts.


Deliver care services using a palliative approach

TALPAL001

This course describes the skills and knowledge required to care for people with life-threatening or life-limiting illness and/or normal ageing process within a palliative approach.
This course applies to workers in a residential or community context. Work performed requires some discretion and judgement and is carried out under regular direct or indirect supervision.


Develop and maintain networks and collaborative partnerships

TALPRP001

This course describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.
This course applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.


Address the needs of people with chronic disease

TALCCS001

This course describes the skills and knowledge required to determine and address specific issues faced by people who have a chronic disease, in the context of contributing to a holistic approach to support.
The course applies to workers providing services to people with chronic disease in diverse community services and health contexts.


Provide systems advocacy services

TALADV005

This course describes the skills and knowledge required to advocate and ensure that government, community and organisational systems broadly support and uphold human rights.
This course applies to workers in a health, community services or advocacy settings who undertake a leadership role in influencing social and system changes. Workers at this level will also advocate for change and continuous improvement at the organisational level to improve client outcomes and service quality.


Promote Aboriginal and/or Torres Strait Islander cultural safety

TALDIV002

The course describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
This course applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.


Establish self-directed recovery relationships

TALMHS002

This course describes the skills and knowledge required to promote the principles of recovery oriented practice, and to establish and confirm self-directed recovery relationships with people with mental illness.
This course applies to work with people living with a mental illness in a range of community services work contexts.


Provide recovery oriented mental health services

TALMHS003

This course describes the skills and knowledge required to work collaboratively in providing services to implement a range of strategies as part of recovery oriented service provision for people with mental illness.
This course applies to work with people living with mental illness in a range of community services work contexts.


Work collaboratively with the care network and other services

TALMHS004

This course describes the skills knowledge required to work collaboratively with the care network and other potential services for a person with mental illness. This work provides a recovery oriented practice approach, involving a variety of health and community service professionals working collaboratively with the person and their care network.
This course applies to work with people living with mental illness in a range of community services work contexts.


Provide services to people with co-existing mental health and alcohol and other drugs issues

TALMHS005

This course describes the skills and knowledge required to assess capacity to support people with co-existing mental health and alcohol and other drugs issues and to work collaboratively to provide support and facilitate links to other services.
This course applies to work with people with co-existing mental health and alcohol and other drugs (AOD) assessments in a range of community services work contexts.


Provide early intervention, health prevention and promotion programs

TALMHS009

This course describes the skills and knowledge required to develop and conduct early intervention, health prevention and promotion programs focussing on mental health and wellbeing.
This course applies to work with people with mental illness in a range of community services work contexts.


Implement recovery oriented approaches to complexity

TALMHS010 

This course describes the skills and knowledge required to identify and respond to issues of complexity when supporting people living with mental illness and their care networks. The unit is based on a strengths-based approach and acknowledges that complexity is not a characteristic of an individual. Complexity may be impacted by a range of interactions between the worker, the organisation and the environmental context.
This course applies to work with people living with mental illness in a range of community services work contexts.


Assess and promote social, emotional and physical wellbeing

TALMHS011

This course describes the skills and knowledge required to work collaboratively with individuals to assess, promote and review all aspects of wellbeing.
This course applies to work with people living with mental illness in a range of community services work contexts.


Provide support to develop wellness plans and advanced directives

TALMHS012

This course describes the skills and knowledge required to support a person living with mental illness to develop recovery wellness plans and advanced directives. These plans outline the person’s preferences and plans to maintain wellness and to direct actions and support strategies should they become unwell.
This course applies to work with people with mental illness in a range of community services work contexts.


Implement trauma informed care

TALMHS013 

This course describes the skills and knowledge required to promote trauma informed care, and to develop strategies to address people’s specific trauma needs. Trauma informed care involves providing services that are informed by the knowledge and understanding of the impact of trauma, in particular interpersonal violence and varying service practice to reduce the likelihood of re-traumatisation.
This course applies to work with people with mental illness in a range of community services work contexts.


Research and apply evidence to practice

TALPOL003

This course describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work.
This course applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.


Reflect on and improve own professional practice

TALPRP003

This course describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.
This course applies to workers in all industry sectors who take pro-active responsibility for their own professional development.


Manage work health and safety

TALWHS004

This course describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.
This course applies to workers who have responsibility for WHS as part of their role.


Provide loss and grief support

TALCCS017

This course describes the skills and knowledge required to recognise and respond to the needs of people who are experiencing loss, grief and bereavement.
This course applies to workers in a range of community services and health contexts.


Coordinate complex case requirements

TALCSM004

This course describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework.
Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers.
This course applies to work in a range of health and community services contexts.


Conduct manual tasks safely

TALWHS005 

This course describes the skills and knowledge required to recognise potentially hazardous manual tasks, and then to prepare for and complete those tasks in a safe manner.
This course applies to all workers involved in manual handling tasks.


Follow basic food safety practices 

TALFSE001

This course describes the skills and knowledge required to comply with personal hygiene, maintain food safety, contribute to cleanliness of food handling areas and dispose of food.
This course applies to food services workers who work under supervision and within defined guidelines.


Develop and use emotional intelligence

TALLDR501

This course covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.


Provide home and community support services

TALHCS001 

This course describes the skills and knowledge required to work in a home support environment and community settings with individuals, family members, staff, visitors, suppliers and others to meet established work requirements.
This course applies to workers in a community services context. Work performed requires some discretion and judgement and is carried out under regular direct or indirect supervision.


Support community participation and inclusion

TALDIS322A

This course describes the knowledge and skills required by the worker to maximise the participation of a person with a disability into various community settings, functions and activities to enhance their psychosocial well being and lifestyle


Implement interventions with older people at risk of falls

TALAC417A

This course describes the knowledge and skills required by the worker to work in partnership with older people and their carers to implement interventions in the context of an individualised plan to reduce the risk of falls


Work effectively in home and community care

TALHC311C 

This course describes the introductory knowledge and skills required to work effectively in a home care environment and community settings with clients, family members, staff, visitors, suppliers and others to meet established work requirements
Home care services may include: respite care, personal care, household maintenance, home modifications or maintenance, personal assistance and food services
Community settings include shops, streets, parks, day programs, venues and vehicles


Work effectively with carers

TALICS304B

This course describes the skills and knowledge required to work effectively with members of families or other non-paid support people e.g. friends and carers, to support quality of life for their family member who is aged or has a disability
This unit of competence is relevant for workers providing support to older people, people with disabilities, children and young people
On completion of this course, the worker will be able to respond appropriately to clients by working in a manner focused on the needs of the client, carers and significant others


Recognise and respond to crisis situations

TALCCS019

This course describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
This course applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.


Mentor in the workplace

TALDEL404 

This course describes the skills and knowledge required to establish and develop a professional mentoring relationship with an individual in a workplace.
It applies to workplace supervisors or other work colleagues who work under limited supervision and who have responsibility for mentoring one or more individuals in the workplace. This may include, but is not limited to, those who mentor an apprentice or trainee employed by, or undertaking a work placement within, an organisation.


Support individuals with autism spectrum disorder 

TALCCS024

This course describes the skills and knowledge required to work with individuals with autism spectrum disorder (ASD), with regard for their needs and within the context of support work.
This course applies to workers in a range of community services contexts who are responsible for their own outputs and are required to use some discretion and judgement.


Provide support to develop wellness plans and advanced directives

TALMHS012

This course describes the skills and knowledge required to support a person living with mental illness to develop recovery wellness plans and advanced directives. These plans outline the person’s preferences and plans to maintain wellness and to direct actions and support strategies should they become unwell.
This course applies to work with people with mental illness in a range of community services work contexts.


Maintain high standard of client service

TALCSD201D

This course describes skills and knowledge for care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service
This course applies to work in a range of health settings where health services are provided with direct client contact involved
Work performed requires a range of well-developed skills where some discretion and judgement is required

Individuals will take responsibility for their own outputs and limited responsibility for the output of others


Administer and monitor medications

TALHPS007

This course describes the skills and knowledge required to administer medications to people and monitor them, as per the delegation from a relevant health professional, in accordance with legislation and the employing organisation’s medication and delegation policies and practice.
This course applies to community services and health workers with the relevant authority in their state or territory to administer medication and monitor them as per the delegation from a relevant health professional.
Ongoing requirements to demonstrate competency in drug calculations may apply, and users should refer to relevant regulatory requirements.


Show social and cultural sensitivity

TALCOM002

This course describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.